Frequently Asked Questions

Availability

Products displayed on our website are generally in-stock and available for immediate shipping. If for some reason your product is on backorder, we will contact you via email with an estimated shipping date.

Special Orders/Custom Orders

Special orders and custom orders are available. Please email us with your dimension requirements, quantities and any special details for a price quote.

How soon will my order ship?

Orders are usually processed and shipped within 2 business days after we receive cleared payment.

If you need an item in a hurry, you may select an expedited shipping service at checkout. Please contact us at customerservice@midori-dori.com to ensure your item is processed as a rush. We will contact you to let you know if we are able to ship out ‘same day’. Please note, this service is only available Monday – Friday, excluding any Federal holidays.

How much is shipping?

At checkout, shipping charges will be automatically calculated and added to your order. Depending on the quantity of item(s) you order, your purchase will generally ship via USPS First Class Mail or USPS Priority Mail. Alternate methods are available including USPS Express Mail, UPS Ground, UPS 2nd Day Air, UPS Next Day Air Saver, or UPS Next Day Air. Insurance is available as an option.

Shipping – Domestic

Orders under $25 will ship USPS First Class for $3.55

Order totals of $25-50 will ship either USPS First Class or Priority Mail for $4.65

Order totals of $50-100 will ship USPS Priority Mail for $6.25

Order totals over $100 qualify for Free Shipping via USPS Priority Mail

Shipping – International

International shipping is available.

Estimated Sample Shipping Charges (actual charges will be applied at checkout):
international shipping estimate

Return Policy

100% Satisfaction Guarantee

Return

We would like you to be completely happy with your Midori-dori purchase. If you are not satisfied with your Midori-dori purchase and would like to return your purchase, simply follow these return procedures:

Contact us at customerservice@midori-dori.com within 15 days of receiving your merchandise to request a Return Authorization (RA) with the following information:

Your Name, Address, Telephone Number and E-mail Address
Your Original Invoice Number

Once we receive your information, we will contact you within 5 business days with a RA code and return address

Please return your merchandise in its original condition and packaging within 15 days of receiving your RA

You will receive a refund of purchase price in the same form of your original payment minus shipping, handling and any other charges which may have been assessed upon initial purchase

Defective/Damaged Item

If you received a damaged or defective item, please contact us within 5 days of receipt at customerservice@midori-dori.com. Please provide the following:

Your Name, Address, Telephone Number and E-mail Address
Your Original Invoice Number
Type of Defect
Requesting Replacement or Refund